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	<title>Amel Karboul &#187; Serviceorientierung</title>
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	<description>common sense but not common practice</description>
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		<title>TRICKY COACHING: DEALING WITH DIFFICULT CASES IN LEADERSHIP COACHING</title>
		<link>http://www.karboul.com/2009/07/tricky-coaching-dealing-with-difficult-cases-in-leadership-coaching/</link>
		<comments>http://www.karboul.com/2009/07/tricky-coaching-dealing-with-difficult-cases-in-leadership-coaching/#comments</comments>
		<pubDate>Tue, 07 Jul 2009 13:36:23 +0000</pubDate>
		<dc:creator>Amel Karboul</dc:creator>
				<category><![CDATA[CEO]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[Coaching]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Serviceorientierung]]></category>
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		<description><![CDATA[Here you can find a case study of a difficult coaching situation and I how I dealt with it. General situation. My coachee “Dr. Martin” (pseudonym) was head of R&#38;D in a software company. As many of his fellow leaders in this company, he used to be one of the best software engineers. He is [...]]]></description>
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		<title>Serviceorientierung als Leadership Kompetenz</title>
		<link>http://www.karboul.com/2008/06/gelebte-serviceorientierung/</link>
		<comments>http://www.karboul.com/2008/06/gelebte-serviceorientierung/#comments</comments>
		<pubDate>Mon, 23 Jun 2008 18:49:37 +0000</pubDate>
		<dc:creator>Amel Karboul</dc:creator>
				<category><![CDATA[CEO]]></category>
		<category><![CDATA[Free Stuff (PDF's etc.)]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[Serviceorientierung]]></category>
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		<description><![CDATA[Ich habe mich gestern Abend geärgert um mich heute früh dann erst richtig zu freuen. Ich hatte Ende dieser Woche ein Workshop mit der Geschäftsleitung eines Telekommunikationsunternehmen zum Thema Serviceorientierung geplant. Dies wurde am Telefon extrem kurzfristig abgesagt &#8230; auch in letzter zeit war der Umgang mit meinen Terminen bei diesem Kunden nicht wirklich verlässlich. [...]]]></description>
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